{"id":19,"date":"2025-10-30T12:59:21","date_gmt":"2025-10-30T12:59:21","guid":{"rendered":"https:\/\/oksovapes.com\/?page_id=19"},"modified":"2025-10-30T13:08:36","modified_gmt":"2025-10-30T13:08:36","slug":"return-refund","status":"publish","type":"page","link":"https:\/\/oksovapes.com\/es\/return-refund\/","title":{"rendered":"Return &amp; Refund"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19\" class=\"elementor elementor-19\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e52b3f2 e-con-full e-flex e-con e-parent\" data-id=\"1e52b3f2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-548be176 e-con-full e-flex e-con e-child\" data-id=\"548be176\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56d784a7 elementor-widget elementor-widget-heading\" data-id=\"56d784a7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refunds<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-271cabec e-con-full e-flex e-con e-child\" data-id=\"271cabec\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3833e589 elementor-widget elementor-widget-text-editor\" data-id=\"3833e589\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"marklang-paragraph\">Thank you for shopping with OksoVapes. We want you to be completely satisfied with your purchase. Below you&#8217;ll find our full returns policy, designed to be clear and fair for our UK customers.<\/p>\n<p class=\"marklang-paragraph\">\u200c<strong>1. Returns Overview<\/strong>\u200c<\/p>\n<ul>\n<li>We offer a \u200c<strong>7-day returns policy<\/strong>\u200c, which means you have 7 calendar days after receiving your item to request a return.<\/li>\n<\/ul>\n<p class=\"marklang-paragraph\">\u200c<strong>2. Return Eligibility<\/strong>\u200c<br \/>To be eligible for a return, your item must meet all of the following conditions:<\/p>\n<ul>\n<li>Be in the \u200c<strong>exact same condition<\/strong>\u200c as when you received it<\/li>\n<li>\u200c<strong>Unused and unopened<\/strong>\u200c with the original seal intact<\/li>\n<li>In its \u200c<strong>original packaging<\/strong>\u200c with all tags and labels attached<\/li>\n<li>Accompanied by the \u200c<strong>original receipt or proof of purchase<\/strong>\u200c<\/li>\n<\/ul>\n<p class=\"marklang-paragraph\">\u200c<strong>3. How to Request a Return<\/strong>\u200c<\/p>\n<ul>\n<li>To initiate a return, please contact us at \u200c<span style=\"text-decoration: underline;\"><a href=\"mailto:support@oksovapes.com\"><strong>support@oksovapes.com<\/strong><\/a><\/span>\u200c<\/li>\n<li>Once your return request is approved, we&#8217;ll send you a \u200c<strong>pre-paid return shipping label<\/strong>\u200c and detailed instructions on where and how to send your package<\/li>\n<li>\u200c<strong>Important:<\/strong>\u200c Items sent back to us without first requesting a return will not be accepted<\/li>\n<\/ul>\n<p class=\"marklang-paragraph\">\u200c<strong>4. Damaged or Faulty Items<\/strong>\u200c<\/p>\n<ul>\n<li>Please inspect your order immediately upon delivery<\/li>\n<li>Contact us \u200c<strong>without delay<\/strong>\u200c if the item is:\n<ul>\n<li>Defective or faulty<\/li>\n<li>Damaged during shipping<\/li>\n<li>Not what you ordered<\/li>\n<\/ul>\n<\/li>\n<li>We will evaluate the issue and work to resolve it promptly<\/li>\n<\/ul>\n<p class=\"marklang-paragraph\">\u200c<strong>5. Non-Returnable Items<\/strong>\u200c<br \/>The following items \u200c<strong>cannot be returned<\/strong>\u200c for health, safety and hygiene reasons:<\/p>\n<ul>\n<li>\u200c<strong>Personal care goods<\/strong>\u200c (including e-cigarettes and vaping products once opened)<\/li>\n<li>\u200c<strong>Perishable goods<\/strong>\u200c<\/li>\n<li>\u200c<strong>Custom or personalized products<\/strong>\u200c<\/li>\n<li>\u200c<strong>Hazardous materials, flammable liquids, or gases<\/strong>\u200c<\/li>\n<li>\u200c<strong>Sale items<\/strong>\u200c<\/li>\n<li>\u200c<strong>Gift cards<\/strong>\u200c<\/li>\n<\/ul>\n<p class=\"marklang-paragraph\">\u200c<strong>6. UK-Specific Information<\/strong>\u200c<\/p>\n<ul>\n<li>Please note that under UK consumer law, e-cigarettes and vaping products are considered \u200c<strong>personal care items<\/strong>\u200c and are typically \u200c<strong>excluded from standard distance selling return rights<\/strong>\u200c once the seal is broken, due to hygiene considerations<\/li>\n<li>However, we fully honour our obligations regarding \u200c<strong>faulty or misdescribed goods<\/strong>\u200c<\/li>\n<\/ul>\n<p class=\"marklang-paragraph\">\u200c<strong>7. Refund Process<\/strong>\u200c<\/p>\n<ul>\n<li>We will notify you once we receive and inspect your return<\/li>\n<li>If approved, refunds will be processed automatically to your original payment method<\/li>\n<li>Please allow \u200c<strong>up to 10 working days<\/strong>\u200c for the refund to be processed<\/li>\n<li>It may then take additional time for your bank or credit card company to post the refund to your account<\/li>\n<li>If you haven&#8217;t received your refund after 15 working days from our approval, please contact us at \u200c<span style=\"text-decoration: underline;\"><a href=\"mailto:support@oksovapes.com\"><strong>support@oksovapes.com<\/strong><\/a><\/span>\u200c<\/li>\n<\/ul>\n<p class=\"marklang-paragraph\">\u200c<strong>8. Exchanges<\/strong>\u200c<\/p>\n<ul>\n<li>The quickest way to get the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.<\/li>\n<\/ul>\n<p class=\"marklang-paragraph\">\u200c<strong>Need Help?<\/strong>\u200c<br \/>For any questions about returns or our policy, please don&#8217;t hesitate to contact our customer service team at \u200c<span style=\"text-decoration: underline;\"><a href=\"mailto:support@oksovapes.com\"><strong>support@oksovapes.com<\/strong><\/a><\/span>\u200c. We&#8217;re here to help ensure you have a positive experience with OksoVapes.<\/p>\n<p class=\"marklang-paragraph\"><em>Note: This policy applies to all UK customers and complies with UK Consumer Rights Act 2015. All return requests are subject to verification and approval.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refunds Thank you for shopping with OksoVapes. We want you to be completely satisfied with your purchase. Below&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return &amp; Refund -<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Refund\" \/>\n<meta property=\"og:description\" content=\"Return &amp; Refunds Thank you for shopping with OksoVapes. 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